Careers
IT Infrastructure Engineer (Network System)
Job Description
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Test and commissioning of network equipment for production environment
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Design, configure and review the network configurations with the contractors
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Perform the full DR swing to test on the system and network when triggered
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Configure and manage the firewall, routers, switches and wireless access point
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Design and segregate the voice and data Vlans which integrate to the backend system
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Configure the network monitoring system and able to be monitored with statistical data and provide alerts when the equipment is down
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Set up and integrate the network from the from front end devices to communicate to the backend system such as Payment System and other systems if any
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Support and troubleshoot on the network issues during implementation and daily operation
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Provide and configure network security hardening for all network equipments based on security requirement
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Track and resolve network related incidents and requests within Service Level Agreement (SLA)
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Prepare documentation on the Network Architecture Design
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Maintain the IP address listing for production and non-production environment
Requirements
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Recognized degree or diploma in Information Technology or Engineering with at least 2 years’ relevant experience in system & network administration
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Good written and verbal communication skills
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Able to work well both independently and in a team
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Possess a strong interest and self-motivation to install, configure and maintain system/network services, equipment and devices, provide system/ network support and request, investigate, troubleshoot issues and provide resolution, i.e. including managing user accounts and access
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Competent and having a sound knowledge (Configure and troubleshoot) of various network protocols and topologies, including a broad knowledge of WLAN, switches, routers, servers, IPS/IDS and firewalls
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Able to perform network monitoring, verifying the integrity and availability of all hardware, network resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups, and related administration tasks
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Able to administer anti-virus, anti-spam and network security system, i.e. Firewalls, TDA and NAC
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Experience with implementing the network devices hardening requirements
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Relevant experience in monitoring and reviewing performance of network and ability to perform capacity planning
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Good communication skills
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Ability to work with minimal supervision
Technical /IT Support Specialist
Job Description
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Respond promptly to the incoming enquiries/incident/request via ticketing system and call, e-mail etc.
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Manage ticket queue and take ownership and responsibility of tickets assigned, within agreed SLA
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Perform 1st level IT support and trouble-shoot desktop, basic systems/network and applications issues
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Provide timely status update on issues escalated and to close tickets within SLA
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Install, upgrade, support and troubleshoot for printers, computers, laptops and any other authorized peripheral equipment
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Dealing with hardware and application support queries and issues reported to support helpdesk
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Support in Email administration, configure email for users
Requirements
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Minimum Diploma in IT / Computer Engineering preferred. Candidates not meeting minimum qualification but has proven track record can be considered
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Preferably 3-4 years of relevant working experiences as IT operation support or IT Service Desk
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Experience in monitoring of IT infrastructure systems and identified issue
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Experience in server, network, cloud resources administration, equipped with troubleshooting for daily operations would be regarded highly but not critical
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Excellent communication with strong analytical and writing skill
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