Careers @ Emereo
IT Infrastructure Engineer
(System Network)
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Job Description
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Test and commissioning of network equipment for production environment.
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Design, configure and review the network configuration with the contractors.
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Perform the full DR Swing to test on the system and network when triggered.
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Configure and manage the firewall, routers, switches and wireless access point.
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Design and segregate the voice and data VLANS which integrate to the back-end system.
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Configure the network monitoring system and able to be monitored with statistical data and provide alerts when the equipment is down.
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Set up and integrate the network from front-end devices to communicate to the
back-end system such as:
Payment systems and other systems if any.​
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Support and troubleshoot on the network issues during implementation and daily operation.
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Provide and configure network security hardening for all network equipment's based on security requirement.
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Track and resolve network related incidents and requests within Service Level Agreement ( SLA )
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Prepare documentation on the Network Architecture Design.
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Maintain the IP address listing for production and non-production environment.
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Qualifications
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Recognized degree or diploma in Infocomm Technology or Engineering with at least 2 years' relevant experience in System & Network Administration.
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Good written and verbal communication skills.
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Able to work both independently and in a team.
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Posses a strong interest and self-motivation to install, configure and maintain system/network services, equipment and devices, provide system/network support and request, investigate, troubleshoot issues and provide resolution, i.e. including managing user accounts and access.
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Competent and having a sound knowledge ( Configure and troubleshoot ) of various network protocols and topologies, including a broad knowledge on WLAN, switches, routers, servers, IPS/IDS and firewalls.
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Able to perform network monitoring, verifying the integrity and availability of all hardware, network resources, systems and key processes, reviewing system and application logs and verifying completion of scheduled jobs such as backups, and related administration tasks.
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Able to administer anti-virus, anti-spam and network security system, i.e. Firewalls, TDA and NAC.
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Experience with implementing the network devices hardening requirements.
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Relevant experience in monitoring and reviewing performance of network and ability to perform capacity planning.
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Good communication skills.
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Ability to work with minimal supervision.
IT Sales Administrator
Job Description
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Provide administrative and operational support to the IT sales team.
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Prepare quotations, sales orders, invoices and other sales-related documentation.
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Process and track customer orders, software licenses, hardware deliveries and contract renewals.
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Maintain accurate customer, sales and order records in CRM/ERP systems.
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Coordinate with sales, finance, technical and logistics teams to ensure smooth order fulfilment.
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Handle customer enquiries relating to quotations, orders, licenses, deliveries and billing.
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Track sales pipelines and prepare periodic sales and performance reports.
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Follow up with customers, vendors and distributors when required.
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Qualifications
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Diploma or equivalent qualification in Business Administration, IT or related field preferred.
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Experience in sales administration, order processing or customer service is an advantage.
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Familiarity with CRM/ERP systems would be advantageous.
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Proficient in Microsoft Office, particularly Excel and Outlook.
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Good written and verbal communication skills.
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Organized, detail-oriented and able to manage multiple tasks independently.
Technical Support Specialist / IT Support Specialist
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Job Description
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Respond promptly to the incoming enquiries/incidents request via ticketing system and call, e-mail etc...
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Manage ticket queue and take ownership and responsibility of tickets assigned, within agreed SLA.
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Perform 1st level IT Support and troubleshoot desktop, basic systems / network and applications issues.
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Provide timely status update on issues escalated and to close tickets within SLA.
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Install, upgrade, support and troubleshoot for printers, computers, laptops and any other authorized peripheral equipment.
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Dealing with hardware and application support queries and issues reported to support helpdesk.
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Support in e-mail administration, configure email for users.
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Qualifications​
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Minimum diploma in IT / Computer Engineering preferred. Candidates not meeting minimum qualification but has proven track record can be considered.
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Preferably 3-4 years of relevant working experiences as IT Operation Support or IT Service Desk.
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Experiencing in monitoring of IT infrastructure systems and identified issues.
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Experience in server, network, cloud resources administration, equipped with troubleshooting for daily operations would be regarded highly but not critical.
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Excellent communication with strong analytical and writing skills.
Part-Time IT Support Specialist
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Employment Type: Part-Time, 5-Month Contract
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Job Description
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Respond to IT support enquiries via ticketing system, phone and email.
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Provide Tier 1 and Tier 2 technical support for users.
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Troubleshoot desktop, laptop, software, hardware and basic network issues.
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Install, configure and update computers, software, printers and peripherals.
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Assist with user accounts, password resets, email configuration and access issues.
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Perform routine system maintenance and apply software/security updates.
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Guide users through technical issues with clear and patient communication.
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Manage assigned tickets and provide timely status updates.
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Escalate complex or vendor-specific issues to senior engineers or vendors when required.
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Qualifications
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Diploma, Nitec/Higher Nitec or equivalent qualification in IT, Computer Engineering or related field preferred.
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Basic knowledge of Windows, computer hardware, software and networking.
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Good troubleshooting and problem-solving skills.
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Good written and verbal communication skills.
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Able to work independently and manage assigned support requests.
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Previous IT support experience is an advantage but not required.
