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About Us

Emereo is leading infocommunications technology (ICT) service provider. Emereo delivers end-to-end ICT and communications engineering solutions to help our customers realize business values.

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Who We Are

IT Services & IT Consulting

Emereo Technology leads the way in the delivery of innovative solutions that improve
customer's productivity in the most cost-effective ways and achieve higher returns on IT investment.

Our unique delivery capabilities range across consulting, network security, systems integration, outsourcing, 
infrastructure & solutions management. We also provide mobility, cloud computing related services and platforms.

We are Microsoft Authorized Education Partner in Singapore and bizSafe Level 3 member recognized by 
Workplace Safety and Health Council. 

Emereo has also built good partnership with Microsoft, HP, Dell, Lenovo, EMC, Huawei, VMWare, Cisco, 
ForeScout, Sophos, Symantec, SangFor, Juniper, Fortinet, Veeam, Arcserve, Aruba, Palo Alto etc. to deliver flexible and customized solutions that achieve customer's requirements. Emereo provides solutions across a spread of

industries including the public sector, defence & homeland security, education, transportation & logistics, airport & aviation, healthcare & life sciences, financial services, manufacturing telecommunications and utilities. 

Job Opportunities

IT Infrastructure Engineer ( System Network )

Job Description 
  • Test and commissioning of network equipment for production environment.
  • Design, configure and review the network configuration with the contractors.
  • Perform the full DR Swing to test on the system and network when triggered.
  • Configure and manage the firewall, routers, switches and wireless access point.
  • Design and segregate the voice and data VLANS which integrate to the back-end system.
  • Configure the network monitoring system and able to be monitored with statistical data and provide alerts when the equipment is down.
  • Set up and integrate the network from front-end devices to communicate to the
       back-end system such as Payment system and other systems if any. 
  • Support and troubleshoot on the network issues during implementation and daily operation.
  • Provide and configure network security hardening for all network equipments based on security requirement. 
  • Track and resolve network related incidents and requests within Service Level Agreement ( SLA )
  • Prepare documentation on the Network Architecture Design.
  • Maintain the IP address listing for production and non-production environment. 
Requirements
  • Recognized degree or diploma in Infocomm Technology or Engineering with at least 2 years' relevant experience in System & Network Administration. 
  • Good written and verbal communication skills.
  • Able to work both independently and in a team.
  • Posses a strong interest and self-motivation to install, configure and maintain system/network services, equipment and devices, provide system/network support and request, investigate, troubleshoot issues and provide resolution, i.e. including managing user accounts and access. 
  • Competent and having a sound knowledge ( Configure and troubleshoot ) of various network protocols and topologies, including a broad knowledge on WLAN, switches, routers, servers, IPS/IDS and firewalls. 
  • Able to perform network monitoring, verifying the integrity and availability of all hardware, network resources, systems and key processes, reviewing system and application logs and verifying completion of scheduled jobs such as backups, and related administration tasks.
  • Able to administer anti-virus, anti-spam and network security system, i.e. Firewalls, TDA and NAC.
  • Experience with implementing the network devices hardening requirements. 
  • Relevant experience in monitoring and reviewing performance of network and ability to perform capacity planning.
  • Good communication skills.
  • Ability to work with minimal supervision.
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Technical Support Specialist / IT Support Specialist

Job Description 
  • Respond promptly to the incoming enquiries/incidents request via ticketing system and call, e-mail etc...
  • Manage ticket queue and take ownership and responsibility of tickets assigned, within agreed SLA. 
  • Perform 1st level IT Support and troubleshoot desktop, basic systems / network and applications issues. 
  • Provide timely status update on issues escalated and to close tickets within SLA.
  • Install, upgrade, support and troubleshoot for printers, computers, laptops and any other authorized peripheral equipment. 
  • Dealing with hardware and application support queries and issues reported to support helpdesk.
  • Support in e-mail administration, configure email for users. 
Requirements
  • Minimum diploma in IT / Computer Engineering preferred. Candidates not meeting minimum qualification but has proven track record can be considered.
  • Preferably 3-4 years of relevant working experiences as IT Operation Support or IT Service Desk.
  • Experiencing in monitoring of IT infrastructure systems and identified issues. 
  • Experience in server, network, cloud resources administration, equipped with troubleshooting for daily operations would be regarded highly but not critical.
  • Excellent communication with strong analytical and writing skills. 
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What Our Customers Said About Us

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" A customer-oriented company that goes an extra mile to provide a one-stop IT solution. This IT solution provider has a great team. The sales team is friendly and approachable, the technical team is knowledgeable and professional. "

Gak Lim Ku

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